Q > (Server) Some of the information (eg: page size, duplex modes) is not being recorded correctly.
A > The amount of data returned is the responsibility of the printer driver which is often written by the printer manufacturer, and some information may not be returned or be incorrect. An updated printer driver may solve the problem.
A very common problem is that the color mode of the print jobs is not reported correctly. To this end there is now a color mode 'Forcing' option in the virtual printer properties in Printer Squirrel.
Q> (Server and client) I am getting access denied errors and the printer is not logging. (This usually only applies to printers listed as 'Network' in the logging client)
A>The reasons for this are: Because the logging client starts as a service, it is logged on with the local machine account which should have administrator rights to local printers. However if you are trying to log network printers remotely the local machine account is unlikely to have administrator rights to the printer and so cannot perform logging).
To rectify this, run the go to File/ Service manager. In the service manager select the printer logging client and click on the ' log on' tab. Enter an account that has administrator rights to the printer you wish to log, in the form domain\username, then enter a password. Remember that if the account password is changed you will have to change it here again or you will lose logging access rights.
A second alternative is to give full administrative rights to everyone for the printer. It depends on how much you trust your users if this is an option.
Best practice is to only log printers listed as 'Local'. This means that you should put the logging clients on the print servers that the shared network printers are attached to, either by direct or direct network (TCPIP , LPR) connection.
Q> (Server and client) I cannot log my 2003 and above print cluster.
A> Printer Squirrel cannot do this at present. We are working on a solution.
Q> (Client) I cannot see any servers/virtual printers in the 'send logs to' dropdown list and/or logs are not being received by the logging server.
A>All Firewalls (including local machine firewalls and port blockers) and routers need to be configured to have ports 2326 - 2330 and 2376 and 2380 open. As all firewalls are different we cannot advise on how to do this, but we usually disable all firewalls in the logging path initially to see if this fixes the problem, then start the firewalls again with the relevant ports opened.
Q> How can I log a printer that is not on my LAN, ie: It is on the Wide area network.
A> You will need to tell the client to specifically look for the logging server that is outside the LAN. In the client configuration utility right click in the servers list servers and select 'Insert'. Enter the servers name or IP address, save , then refresh the servers list (F5).
Q> (Server and client) I have many printers to log, how many Printer Squirrel licenses do I need?
A> The Printer Squirrel license is is based on a per server seat model. This means that for every license you can have one logging server and as many logging clients as you like. If you plan to use more than one logging server you need to purchase additional licenses.
Q > (Server and client) Can I log print jobs going direct to a printer (ie: not via a server share) eg: via DLC, Appletalk or LPR.
A > Yes - you need to run a separate copy of the logger client on each computer connected to the printer - see the configuration section in this manual for details.
