Q> (Server and Client) I cannot see any servers/virtual printers in the 'send logs to' dropdown list and/or logs are not being received by the logging server.
A>All Firewalls (including local machine firewalls) and routers need to be configured to have ports 2376 and 2377 open. As all firewalls are different we cannot advise on how to do this, but we usually disable all firewalls in the logging path initially to see if this fixes the problem, then start the firewalls again with the relevant ports opened.
Q> (Server and client) I am getting access denied errors and the printer is not logging. (This usually only apples to printers listed as 'Network' in the logging client)
A>The reasons for this are: Because the logging client starts as a service, it is logged on with the local machine account which should have administrator rights to local printers. However if you are trying to log network printers remotely the local machine account is unlikely to have administrator rights to the printer and so cannot perform logging).
To rectify this, run the go to File/ Service manager. In the service manager select the printer logging client and click on the ' log on' tab. Enter an account that has administrator rights to the printer you wish to log, in the form domain\username, then enter a password. Remember that if the account password is changed you will have to change it here again or you will lose logging access rights.
A second alternative is to give full administrative rights to everyone for the printer. It depends on how much you trust your users if this is an option.
Q> How can I log a printer that is not on my LAN, ie: It is on the Wide area network.
A> You will need to tell the client to specifically look for the logging server that is outside the LAN. In the client configuration utility go to Tools/Add remote servers, and enter the servers name or IP address.
If you have any other problems please contact
support@lygil.com
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